Peter Drucker said: ‘You can only manage and improve what you can measure’. And the voices of the clients are growing louder that one ‘should also measure what (and how much) you have managed to improve with the project’.
Systematic change management in the Consaining approach requires a structured tool: the pragmatic online Traffic-Light-Tool®,
- Tailor-made analysis of the actual situation (change / training needs)
- Sustainable monitoring of the implementation of the improvement activities (bi-weekly reminder e-mail)
- Visual measurement of success of the improvements (implementation rate, before-and-after comparison of soft skills & KPIs)